Loan Exit Counseling

There are three different procedures that you may have to complete, depending on the loans you have borrowed. You should have received an email from the Office of Financial Aid stating which Exit Counseling session (or sessions) you must complete.

1. Direct Loan Exit Counseling – This 30-minute online session must be completed by anyone who has borrowed a Federal Direct Stafford or Graduate PLUS Loan while enrolled at Juilliard. Complete Direct Loan Exit Counseling here and sign in with your federal student ID (FSA ID) and select "Exit Counseling."

2. Perkins Loan Exit Counseling – Students who received a Perkins Loan from Juilliard must complete a Perkins Loan Exit Counseling through Heartland ECSI. Please create a Heartland ECSI account and follow the instructions for the exit counseling.

   Please note that the Federal Perkins Loan program ended on September 30, 2017. Currently there is no legislation that enables borrowing through this program.

3. Alternative Loan Exit Counseling – If you borrowed a loan from a private lender, you are encouraged to contact the lender about your repayment options. For those who received a Schoen-Rene loan, the Office of Student Accounts will be in contact with you. You are also free to reach out to them at [email protected] or 212-799-5000 ext 231.

Graduating students should complete exit counseling at least one week prior to Commencement. Failure to complete the online session will result in a hold being placed on your account. If a hold is placed on your account, you will be prevented from obtaining transcripts and receiving your diploma. You must complete exit counseling even if you will begin a new academic program in the fall.

1. Thoroughly read the information provided and take notes on important points.
2. Make sure to click through each session until you are at the end – you will see a confirmation page when you are finished.
3. Update your contact information whenever you can. Use an address at which you will be able to easily access your mail and email.
4. List reliable references whenever possible. These people are not responsible for your repayment and will only be contacted if your servicer cannot determine your whereabouts.
5. For Direct Loan Exit Counseling only:
   • If have forgotten your FSA ID, retrieve your Username here. You will have to complete the required steps to successfully retrieve your ID.
   • After you log in, check the list of schools and make sure that Juilliard is listed. Your session will have to be repeated if you do not list Juilliard as one of your schools, as this is how the Office of Financial Aid receives notification that the session was completed.

If you would like to schedule an appointment to discuss your loans, feel free to sign up for an appointment time at the front desk of the Office of Financial Aid (room 233) or email the office at [email protected] with a few dates and times that work for you. All Direct Loan and Perkins Loan borrowers must complete the online session(s) before the meeting.

• Log on to your servicer’s website(s) and access your account. Servicer information can be found here.
• If you have a Federal Perkins loan from another school, contact the lending school to obtain servicer information.
• If you have private loans, contact your lender to obtain repayment information.
• Every time you move, change your address with the U.S. Postal Service at www.usps.com.
• Review your next payment date on each servicer’s website and schedule an automatic debit from your bank account. If you use an online calendar (like Google Calendar or iCal), add your first payment date to it as a reminder.
• Consider setting up recurring payments to earn a 0.25% interest rate discount and to ensure on-time payments.

Public presentations are given every spring for the benefit of graduating students. These presentations provide students with answers to frequently asked questions and provide a roadmap to successful repayment. 

Many students are unsure of what it means to consolidate their loans. Consolidation is only necessary if you currently make payments to more than one loan servicer. Borrowers should never consolidate private loans (from a bank or credit union) and federal loans (such as Stafford/PLUS/Perkins). If you currently have federal loans that are repaid to different federal servicers, you can check out the Federal Student Aid website Consolidation Page to see if consolidation is right for you.

If it comes time to repay your loans and you can’t remember the information from your exit counseling session, you can log back in here and complete the session again. If you have further questions, your servicer is the best source of information regarding your specific situation.

This site services Perkins loans disbursed Juilliard.
Heartland ECSI.

This is a great source should you have questions about the different types of federal aid you were offered. Here you can view descriptions of your loans or grants, view information on different payment plans, and find out the current interest rates for federal loans this academic year.

www.studentaid.gov